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Terms and Conditions

PALENQUE TOURS S.A.S. Tour Operator is an agent who coordinates ground transportation, lodging, food or any other service previewed contracted with your travel agent and/or tourist enterprises, the company does not take any kind of responsibility for the default of any term in hands of other entities (third party).

PALENQUE TOURS S.A.S. abides to the Colombian Law.

PAYMENT METHODS

After receiving the price and/or booking confirmation via email from Palenque Tours, the customer accepts the terms and conditions and pays the initial amount to secure the booking, by bank transfer, cash or other proposed methods in the Booking confirmation. The customer is also in charge of paying any extra charge (from banks and others).

DOCUMENTS

The customer agrees to provide a copy of passport with the biographical information and the entry stamp for Colombia to ensure a free VAT tax for foreigners.

Note:The prices can change suddenly by adjustments in exchange rates and other unforeseen factors.

CANCELLATIONS

  • For plans of one (1) day: “No Show” or cancellation of tours of one (1) day, booked less than fifteen (15) days prior the event, the customer has to pay a penalty of 50 % of the quoted price.

  • For plans less than five (5) days: If the customer cancels the service until fifteen (15) days prior the event he must pay to PALENQUE TOURS S.A.S. the total amount of services already paid to third parties, non-refundable plus financial expenses. For cancellations of tours made less than 15 days in advance, the customer must pay the total amount of services already paid to third parties, non-refundable, plus a 20% penalty.

  • For plans of five (5) days or more: If the customer cancels the service until thirty (30) days prior the event, he must pay to PALENQUE TOURS S.A.S. the total amount of services already paid to third parties, non-refundable plus financial expenses. For cancellations of tours made less than 30 days in advance, the customer must pay the total amount of services already paid to third parties, non-refundable, plus a 30% penalty.

Note: There may be unforeseen penalties depending on the cancellation policies of our service providers.

PALENQUE TOURS S.A.S. is not responsible for cancellations of ongoing services and prior to the following causes: war, strikes, terrorist attacks, robberies, epidemics, quarantine, weather conditions or any other circumstance which goes beyond the company’s control (force majeure, accidents or acts of others)

Should PALENQUE TOURS S.A.S. cancel the provision of any service without justification, an equal or better product must be offered.

COMPLAINTS AND CLAIMS

Every complaint should be made through email (contacto@palenquetourscolombia.com), to have a record of the event.

AGREEMENT

In order to travel with us the costumer needs to accept these Terms and Conditions.

PERSONAL LIMITATIONS AND PUBLIC USE

Do not make speculative, false or fraudulent bookings.

WEB CONTENT

The PALENQUE TOURS S.A.S. website and its contents (texts, logos and images) are property of Palenque Tours. By using the website you are not violating any laws. The site is constantly updated and for that reason it may contain typographical errors or other faults.

PALENQUE TOURS S.A.S. can change any individual plan and hotel reservations for something equal or better to maintain the customer’s safety or for any reason determined by the company.

PALENQUE TOURS S.A.S. is only an intermediary of the operators, hotel owners,transport companies, tourist attractions and other service providers. Claims and demands to third parties are made directly with them. However, PALENQUE TOURS S.A.S. can also provide transport, food, support or other services to its customers directly (in accordance with customers).

PALENQUE TOURS S.A.S. rejects sexual exploitation and other forms of child abuse in accordance with the Colombian laws 679 of 2001 and 133 of 2009. We warn our customers that these forms of behaviour are subjected to penal and administrative sanctions provided for by the law in force.

These terms apply to any person who uses or administrates the website and/or makes reservations for any services provided by PALENQUE TOURS S.A.S. Tour Operator through Internet or our office: Address:Cra 43D #13 – 9, Medellín, Colombia

E-mail: contacto@palenquetourscolombia.com,

Website: www.palenque-tours-colombia.com

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